Refund policy

At Fallen Pollen Apothecary, we stand behind our products with our 30-day satisfaction guaranty. If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of receiving product(s). If more than 30 days have passed since receiving product(s), unfortunately we can’t offer you a refund or exchange.

RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within  seven (7) days.

LATE OR MISSING REFUNDS
If your refund was approved and you have yet to receive your refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at customerservice@fallenpollen.com.

EXCHANGES
We only replace items if they are defective or damaged. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made with 48 hours of delivery. Please email us at customerservice@fallenpollen.com within that time and provide detailed information regarding any product(s) damaged during shipping. Please include a full description of the damages to the product.

SHIPPING
To return your product, you should mail your product to:

Fallen Pollen Apothecary
69 Lincoln Blvd, Suite A-254
Lincoln CA 95648, United States

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.